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Coping with Client Complaints
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SEP 12, 2015
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Even in the best organised practice, with the best will in the world, client complaints are a fact of veterinary life – from quibbles over bills to serious accusations of incompetence or misconduct. It is how you handle those complaints that determines whether the problem is resolved informally or snowballs to end up affecting both practice reputation and staff morale. There is no doubt that complaints can be time consuming and stressful for members of the practice team; however, if the challenge of handling complaints is met head on it can be emotionally and financially rewarding. Client feedback comes in three varieties: compliments, comments and complaints. All three are worth recording as they act ...
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How to reference this publication (Harvard system)?
Green, D. (2015) “Coping with Client Complaints”, BEVA - Annual Congress - Liverpool, 2015. Available at: https://www.ivis.org/library/beva/beva-annual-congress-liverpool-2015/coping-client-complaints (Accessed: 17 June 2024).
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