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3 Ways Vet Nurses Can Make Their Clinic More Productive, Efficient, And Healthier
E. Ward
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Why are we so stingy with the time offered to our patients and clients? Most veterinarians don’t allow a meager 1800 seconds to perform an examination. That’s 30 minutes to welcome, examine, diagnose, offer advice, obtain products, review usage and follow-up, invoice the client, and schedule a return visit. Good luck. Time won’t solve all our professional problems, but it highlights where our priorities are. I can’t force you to spend a mere 30 minutes per appointment, but I can suggest some compelling tactics to make each second of your exams more meaningful. Slow is the new fast. It’s time we learn how taking our time in appointments can grow our practices, create value for our services, and bring us happiness. Here are three ways veterinary nurses can make their clinic more productive, efficient, and healthier.
CONNECT HEARTS, MINDS, AND PAWS
First impressions count every time. This means whether you’re meeting a client on the first or fortieth occasion, those first few seconds set the tone for the rest of the visit. Regardless of how hurried, distracted, or overwhelmed you may be, your success with the current appointment is determined by how present you are in that moment. If the client perceives you’re distracted, disinterested, or disconnected in any way, things typically don’t go well. I’d also add that I’ve found if an animal senses you’re not thrilled to be there, they’re less agreeable and often downright nippy. ...
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