BEVA 2022 Proceedings of the Annual Congress
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How to... Support a Colleague During a Client’s Complaint

Author(s):
Crowe C.
In: BEVA - Annual Congress - Liverpool, 2022 by British Equine Veterinary Association
Updated:
MAR 20, 2023
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Complaints happen and, when they do, they can be stressful. Regardless of how trivial or big they are, they can have a significant and lasting affect on your team. During this session we will highlight key areas to consider when supporting colleagues in the face of a complaint, how to actively debrief with your colleague and team and how to empower them throughout the process.

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How to reference this publication (Harvard system)?

Crowe, C. (2023) “How to.. Support a Colleague During a Client’s Complaint”, BEVA - Annual Congress - Liverpool, 2022. Available at: https://www.ivis.org/library/beva/beva-annual-congress-liverpool-2022/how-to-support-a-colleague-during-a-client’s-complaint (Accessed: 14 October 2024).

Affiliation of the authors at the time of publication

Veterinary Defence Society Ltd, Parkgate Industrial Estate, Knutsford, Cheshire WA16 8XZ, UK

Author(s)

  • C. Crowe

    Crowe C.

    BSc(Hons), BVetMed(Hons), MSc, Dipl. Coaching, Dipl. Stress Management and Wellbeing, MRCVS
    Carolyne Crowe Coaching,
    Read more about this author

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