BEVA 2016
Back to Table of Contents
Add to My Library
Comments
Share:

Service excellence: Improving internal and external customer service

Author(s):

Barbara Dallap Schaer

In: BEVA - Annual Congress - Birmingham, 2016 by British Equine Veterinary Association
Updated:
SEP 07, 2016
Languages:
Back to Table of Contents
Add to My Library

The term ‘service excellence’ refers to delivering the best possible service to your customer. The concept, originally developed in the hospitality industry, has effectively made its way into the healthcare industry. Providing excellent clinical service as well as excellent customer service is essential to the bottom line, and is inextricably linked to practice success, in both private practice and teaching hospital settings. Not to be forgotten is internal customer service, or perhaps better described as ‘how happy are your employees?’. Employee satisfaction is tightly linked to performance ...

View full text
Back to Table of Contents
Add to My Library

Ask the author

0 comments
Submit

Affiliation of the authors at the time of publication

University of Pennsylvania School of Veterinary Medicine, Pennsylvania, USA.

Copyright Statement

© All text and images in this publication are copyright protected and cannot be reproduced or copied in any way.

Readers also viewed these publications

Provided by:

BEVA is a world-leading equine veterinary association committed to championing high standards of equine health and welfare. We advance the veterinary and allied sciences, promote scientific excellence and educate equine veterinary professionals throughout the world.
Run by a passionate group of equine vets, BEVA promotes and leads the equine veterinary community by providing a platform for discussion and an exchange of ideas on the management, health and welfare of the horse.

Learn more
Back To Top