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Managing Conflict: How to Get Your Point Across

Author(s):

R. Dingwall

In: BEVA - Annual Congress - Birmingham, 2010 by British Equine Veterinary Association
Updated:
SEP 11, 2010
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Introduction
The ability to deal with people is even more important today with the pressures of our fast-paced environment. Being able to handle conflict in a productive way is frequently mentioned as one of the most challenging skills for people.

Overview
The presentation will reflect on your current approach of handling conflict, to enable awareness of the areas that need to be improved upon. Using effective conflict resolution strategies will help to foster a more cooperative environment.

Internal conflict resolution
Following these guidelines, you will be able to:

  • Understand reactions to conflict in order to better manage attitudes.

  • Analyse conflict situations to determine best approach to achieve desired outcomes.

  • Develop conflict resolution strategies that foster teamwork.

[...]

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