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Gestion clientèle et qualité
Author(s):
C. Roy
Updated:
OCT 14, 2006
Languages:
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Quality is a concept which makes it possible to introduce a continuous and progressive improvement of services delivered by the veterinary structure while supporting the installation of a team spirit : these two concepts are of primary importance for the perenniality and the development of the structure. The practical methods of its implementation will be evoked like its possible extension to more lawful fields like the professional risk management and the management of waste ...
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