Have Clients Needs Changed? (FREE)
Our goal as veterinary professionals is and always has been to provide excellent clinical care and services to our patients and excellent customer service to our clients- and we can still do this, just in a different way.
Remember that clients' needs haven't changed, customer service and clinical care, the things that we are really good at as a profession, are still what clients want and need from us.
All that HAS changed, is the way these are delivered.
Clients still value the basics of good customer service, to be seen or phoned at the correct time by the Vet/Nurse they are expecting to see and to be given time, listened to and everything explained clearly with continuity of care.
Clients have extra anxieties related to Covid too, many of your clients may be out of work (or working long hours like you), unable to visit relatives, homeschooling, facing redundancy etc. Which will make them more tense and prone to overreact and it's important for you to develop a coping mechanism and avoid taking this personally (easier said than done i hear you say)
- The 80/20 rule.
- Survey Reveals Impact of the Pandemic on Veterinary Professionals.
- New Ways of Working.
- An Ode to a Tired Veterinary Nurse.
- 16 Top Tips to Working in an Veterinary Practice, During Covid 19.