Key information
2020 has been a particularly challenging and complicated year for us all. This past year has affected each and every person you know in many different ways.
So, how do you communicate effectively and build meaningful client relationships during a time like this?
Excellent client care in the veterinary practice has never been more important than it is now! This fun and interesting course is split into four sections - what does excellent client care look like? How do we do it? Why is it so important? And why do we sometimes not do it (and how can we overcome those barriers)?
This bitesize course is full of true-life examples, practical tips and interesting observations, and whilst aimed predominantly at receptionists and other front of house staff, everyone in the practice team will learn something to elevate their client care skills to another level!
